IPH Errors in Afaria during iOS Device Provisioning

Error Message in Afaria Server log

IPH3011: iOS[-1009] The Internet connection appears to be offline
IPH6021: MDM app Deployment Error.:<<username>>

If you closely observe these two IPH Errors will occur during the iOS Device provisioning in Afaria, looks both two different individual error messages, but in fact these two messages are for the same user / request.

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Let’s go to details of IPH Errors

IPH3011: iOS[-1009] The Internet connection appears to be offline.

This error message can be read as 2 different parts

1. IPH3011 is Afaria Error Code
2. iOS[-1009] is the iOS Standard Error Code, and here is the description from apple developer site. The Internet connection appears to be offline.

you will see this error, When the request made to Afaria server from the iOS Device and using Wifi/VPN Profiles and network interruption occurs, we can troubleshoot with Engineering or network team to make sure to check any packet loss during the communication or network interrupted for the iOS device we are trying to provision using Afaria.

Since IPH3011 error issued, immediately we will see IPH6021 error also, App deployment error.